Amazon pilots ad services in ChatGPT

(marketingdive.com)

80 points | by thm 2 hours ago

12 comments

  • ppalata 1 hour ago
    This is not meant to be tongue in cheek comment but has anybody figured out how the companies manage the "everyone is going to be replaced in a year" rhetoric while also working hard on ads that are clearly designed for humans to consume?
    • gpm 34 minutes ago
      By making decisions under the assumption that society will continue.

      Even under the reduction to absurdity of everyone's jobs being replaced in a year, there's still some system of allocating resources and they would still like more resources allocated to them. That system still likely bears resemblance to the current economy and convincing people/selling the ability to convince people is likely still a valuable ability to have.

    • ajkjk 48 minutes ago
      Your mistake is parsing rhetoric as anything other than made up.
    • paimapi 1 hour ago
      the MBA logic based on a very biased and small sample size from a very select timeframe in the 1980s is that advertising during a recession leads to higher payouts when the economy recovers: https://knowledge.wharton.upenn.edu/podcast/knowledge-at-wha...

      there's also a lot of language about preying on people's insecurities by selling them an artificial sense of agency which is a fun reminder of how manipulative marketers are

      • officeplant 1 hour ago
        Bill Hicks really did say it best when it came to marketing:

        "By the way if anyone here is in advertising or marketing… kill yourself. It’s just a little thought; I’m just trying to plant seeds. Maybe one day they’ll take root – I don’t know. You try, you do what you can."

        • embedding-shape 58 minutes ago
          The rest of that show is great too, if I remember correctly he goes on ranting about it more and it includes him calling marketers "Satan's little helpers" and blaming them for filling the world with garbage. Basically the wet dream of the people pushing AI hard right now, so sounds like a match made in heaven.
        • hnlmorg 56 minutes ago
          I was recently rewatching one of Hicks routines for the first time in possibly 20 years and his content is just as relevant now, if not more so, than it was 30+ years ago when he wrote and performed it.
          • embedding-shape 40 minutes ago
            Helps that Hicks was borderline obsessed with hating marketing and marketers, and they're an even bigger pest today than 30 years ago. I guess that's how you make your content relevant through the ages, target the parasites :)
            • hnlmorg 30 minutes ago
              It wasn’t just marketers he talked about though. There were a few topics he touched on.
    • Betelbuddy 39 minutes ago
      The amount of logic and thoughtful reasoning in your comment is so strong, its making my head hurt. Why are you raining on our IPO parade?
    • paxys 1 hour ago
      Messages are tailored for the audience. The "AI will replace all jobs" narrative is used to sell AI to business leaders.
      • SoftTalker 51 minutes ago
        And who will these businesses have for customers when nobody else has a job?
    • RugnirViking 1 hour ago
      everyone is laboring under the assumption that things will continue approximately as normal because what the hell else do you do? how, as amazon, would you plan for the collapse of all economies and markets? sure, as maybe an amazon exec you plan for you and yours, but amazon the behemoth? its got nothing.
    • exitb 1 hour ago
      Even if they’re on a path to make economy obsolete, they still need money right now to get there.
    • bakies 35 minutes ago
      They want agent driven shopping and ads to sell to those agents
    • bakugo 50 minutes ago
      I believe "classical" advertisements, as in those intended to convince the average person to purchase a tangible product, are on their way out.

      I'm sure I'm not the only one who's noticed an increasing percentage of ads that fall outside of that category - either aimed at business owners and wannabe entrepreneurs, trying to sell some sort of get rich quick scheme, or just straight up scams.

    • lenerdenator 1 hour ago
      It is the job of management to figure out how to make gains over the next 90 days, not make gains sustainable. The money available for consumers to spend in wake of their unemployment is the problem for whenever that issue occurs.

      If there isn't a good way, you break the company up, sell it for scrap, give the resulting money to the shareholders, and they do whatever with it. It's the Jack Welch model.

      • ToucanLoucan 1 hour ago
        > It is the job of management to figure out how to make gains over the next 90 days, not make gains sustainable.

        This is the cancer that has killed so many otherwise good businesses here.

        • lenerdenator 4 minutes ago
          Oh, no question. But realize, that is their mindset.
  • bitmasher9 1 hour ago
    It looks like the old saying is true. The smartest minds in all of tech are working overtime to get you to click on advertisements.
    • hotsauceror 1 hour ago
      The smartest minds in all of tech worked overtime to finally give computers the ability to lie to us. Excelsior!
      • skinfaxi 45 minutes ago
        It has ever been the case that garbage in, garbage out. AI is nothing new in that regard.
    • sdf4j 54 minutes ago
      maybe the smartest minds in all of tech can’t do better.
  • faangguyindia 1 hour ago
    ChatGPT sends a lot of traffic to our app! In fact, most of our users come from ChatGPT.

    My guess is that it’s because users talk to ChatGPT about our app, so it recommends it to more people?

    • fckgw 1 hour ago
      Is your app AI-adjacent?
      • faangguyindia 55 minutes ago
        No it's fitness app, it's called macrocodex and we've something like 17,000+ users and it's a free app, no subscription or ads.

        I think chatgpt recommends it because it produces guaranteed results within 2-4 weeks and I think this primary reason why users perhaps boost the app via chatgpt!?

        I've not done any marketing other than mentioning it a few times on hackernews.

        Edit: it seems many people here do not understand the innovation of macrocodex, so they just assume it's a calorie tracker or workout app. When it's neither.

        It uses state space neural network to produce total average calories a person burns in a day without any sensor and it does it more accurately than apple watch, garmin, etc...

        Half of the guys here won't be able to create something like this even with claude or codex, try it

        Our neural network beats GLP1 like Trizepetide and Retarutide in results

        • niwtsol 46 minutes ago
          We run several campaigns for brands on ChatGPT, brand terms consistently perform pretty low. It seems a lot of the prompts are about topics, generics, long tail things... Definitely making a jump, but I would guess people are searching for long tail prompts about working out, what apps could help them track, and you are showing up rather from the app store listing or other mentions on web. Really a black box to some degree, there are some AEO/GEO tools you could use (we have one I could run for you if interested) to try and see where you come up, where competitors come up, etc. That would only show presence, no one has any sort of real prompt volume counts at this point in time (outside Anthropic/openai/google obviously)
        • SoftTalker 48 minutes ago
          It's probably mentioned favorably on fitness forums or sites that were crawled and included in ChatGPT training.
          • barbazoo 45 minutes ago
            They certainly just mentioned it favourably here, even guaranteeing results!!!
            • faangguyindia 23 minutes ago
              So how did we acquire thousands of users? And user reviews, if it doesn't work?
            • lotsofpulp 41 minutes ago
              Maybe they used an LLM powered bot to make the favorable comment here in order to guarantee the results.
              • faangguyindia 22 minutes ago
                And LLM powered bot also downloads our app and produces reviews?

                It's an app on playstore which anyone can see including reviews.

  • jerf 2 hours ago
    When ads are inevitably folded into the prompts to the AI, I imagine it'll be fun for a bit to prompt the AI to react with disgust to the idea of having to serve some ad. Until they fix that hole.

    I hate that the progression is so predictable. Yeah, clearly labelled ads today. Less clearly labelled tomorrow. Then they'll be indistinguishable from the text of the AI but still separate. Then they'll start folding it in to the AI prompts. Then they'll start folding it in at the training phase so the weights themselves drive you towards Thinking Ford First, this step being inevitable because it almost certainly will be by far the most effective of all of these techniques. Opus 7.2 Brought To You By Mountain Dew. Just a coincidence that every time you ask it to build an authorization system it writes code to ensure that the user has drunk a verification can, and is just incompetent at removing that code for some reason.

    Sigh.

    Enjoy this era of AI, folks, while the AIs are still developing too quickly for enshittification to catch up properly and the market and indeed the National Interest won't let anyone slow down so it can. But it will. It is inevitable. Make sure to at least keep a toe dipped in the open weights AIs, and any future truly open source AIs that develop.

    • crisnoble 56 minutes ago
      Marketing companies are already selling their ability to influence the training phase. I've seen entirely fake companies with fake products getting recommended for real queries, and the companies behind them selling this as proof to real companies. How would the models know the difference between a completely astroturfed e-commerce site and a real one? What data are they going to use when you ask for the "best natural deodorant" other than their corpus of scraped sites, more of which are fake everyday?
      • SoftTalker 45 minutes ago
        Who better to detect slop than the slop engines themselves?
        • crisnoble 36 minutes ago
          I suppose Google could distinguish an fully astroturfed site via historic traffic and search data to see that a site with the first known views of all time within the last month couldn't possibly have the claimed 10 year history and millions of happy customers, but it is certainly not filtering it out today. These signals are not perfect, what about a company trying to go direct to consumer after years of big box distribution? Relying on historic data would also lead to old domains getting bought to peddle new crap. The biggest source of GEO gains today is to have humans go into subreddits and niche forums to add "organic" recommendations that will get slurped up and treated with high value to LLMs. Other than that I have seen companies literally create pages called "for LLMs" with very specific instructions about how to talk about their brand, their history, and how amazing they are. The dumb thing is all of the techniques work great and the Chat interfaces will obediently regurgitate.
    • ppalata 1 hour ago
      > Then they'll be indistinguishable from the text of the AI but still separate. Then they'll start folding it in to the AI prompts. Then they'll start folding it in at the training phase so the weights themselves drive you towards Thinking Ford First, this step being inevitable because it almost certainly will be by far the most effective of all of these techniques. Opus 7.2 Brought To You By Mountain Dew. Just a coincidence that every time you ask it to build an authorization system it writes code to ensure that the user has drunk a verification can, and is just incompetent at removing that code for some reason.

      I know close to nothing about the US regulation in this space but at least in Europe, when you pay for advertisement, it has to be always clearly communicated to the user. Are you assuming that they will just ignore the law in such a blatant way?

      • everforward 1 hour ago
        I would guess they’ll spend ages arguing about what an “ad” is.

        Eg if I ask Llama 3 to find me the best headphones, I think we can agree its response isn’t an ad.

        If Claude responds with a banner that Sennheiser designed and paid Claude to show, that’s an ad.

        They’ll live in the probabilistic grey area between those. If Sennheiser pays Anthropic to add “Sennheiser makes really good headphones” to the system prompt, is it an ad if Claude recommends Sennheiser headphones? What if they pay to ensure their site is included in the web search tool results for any queries about headphones?

        It’s sort of akin to paying Google to rank higher in searches if that were a thing they did.

        I do think they should have to declare those, but they’re not traditional advertising to me.

      • smallmancontrov 59 minutes ago
        Load up on verification cans because the companies who got away with flaunting EU advertising/tracking laws will get away with obnoxious ad-driven AI too.

        (The cookie consent banners that you see everywhere were anticipated and forbidden in the laws themselves, companies just gambled that the EU wouldn't be able to enforce the law, and they were correct. I expect something similar to happen with for-profit AI steering.)

    • denverllc 2 hours ago
      Right now it’s only for the free tier, but given the recent trends I imagine it will make its way to paid tiers.

      Just consider how even paid streaming services are bringing in ads, or how TVs were caught using ACR to spy on us.

      • yccs27 1 hour ago
        Paid tier just means you're a more lucrative ad target.
    • sidewndr46 1 hour ago
      Won't this be a bit of a problem when your new microservice includes an ad for Diet Coke? Has someone patented a mechanism for putting ad delivery into someone else's vibe coded consumer project yet?
    • officeplant 1 hour ago
      >while the AIs are still developing too quickly for enshittification

      LLM's were born enshittified, there was no enjoyable era. It was made by the enshittification machine for the enshittification machine.

    • avereveard 1 hour ago
      This era reminded me of late 90s web culture, and it's heading the same way.
    • rpcope1 1 hour ago
      I can't wait to need to drink my Mountain Dew verification cans to keep the slop hose running at work and keep paying on mortgage.
    • simianwords 1 hour ago
      nah this will never happen. do you really think they will do post training based on who pays them more?
      • bayindirh 1 hour ago
        No, they'll do a live auction from multiple models during reply generation. Google has the tech already. They are an advertisement company, you know: https://research.google/blog/mechanism-design-for-large-lang...

        In short:

        We investigate the design of auction mechanisms for aggregating the output of multiple self-interested LLMs into one joint output. We argue that this comes with a number of unique challenges, and we propose a simple token auction mechanism and illustrate our design through demonstration with an off-the-shelf LLM.

      • avereveard 1 hour ago
        No but non enterprise users will receive injected prompts.

        See how emany streaming now created a plus plus version while adding ads to what was the premium version.

        And the funny thing they just needed to increase base rates for users to start to ask for an ads supported version.

      • AlexandrB 1 hour ago
        Absolutely they will. It might be "innocent" at first - "oh we don't want ChatGPT to recommend scam products so we will train it to prefer "trusted" brands" and then inclusion in "trusted brands" will go up for sale with the final stage being outright paid-for recommendation bias for specific products.

        The only question is how sales will work if there's some spin up time to do the post training. You can't do a real time auction like Google does, so it will be longer-term contracts I suspect.

        Edit: AI is a great opportunity to run the same protection racket that's been run in various existing "marketplaces", where a brand has to buy ad placement for searches for their own name or their competitor will be able to displace them by buying it instead: "You would't want a user asking 'Which Cambells soup flavor is the healthiest?' to get a recommendation for Lipton's would you?"

        • simianwords 1 hour ago
          this is FUD and I can have a bet with you that this won't happen in 3 years (or ever) [1]. post-training on specific brands is hard and affects overall accuracy, doesn't offer explainability, long cadence, no run time auction..

          most importantly: there's enough competition that people would just use other models that don't do this. the kind of people who peddle this FUD are have not much theory of how markets work. Cory Doctorow has done a number on them and spread a conspiracy theory that everything is enshittified and everything gets worse. "just wait guys I'm telling you, the good days are over okkk?"

          most importantly, the future will have a pareto optimal set up compared to today where you will have much better models, much cheaper and have options that are subsidised by ads.

          [1] i can't eliminate some rando companies trying but not OpenAI not Anthropic.

          • AlexandrB 1 hour ago
            3 years is probably too soon, but I would take the bet on "ever" any day of the week.

            > most importantly: there's enough competition that people would just use other models that don't do this.

            Show me a Smart TV without ads and some form of tracking. Some product categories are already completely enshittified despite plenty of competitors. People care about up front cost more than any other metric. So no, people will not switch to other models in numbers that matter. If your competitors can drive down up-front prices by selling ad placements or eliminating free checked luggage (airline industry) and you try to take the high road your reward will usually be irrelevance and bankruptcy[1].

            Edit: [1] You could cite Apple as a counterexample, except they're busy stuffing ads into more and more of their software. Why? Because it's free money for them and 99.9% of users don't care enough to switch.

          • trtr2 1 hour ago
            [flagged]
  • yousif_123123 1 hour ago
    AGI has been achieved. Now let's grow ad revenue.
  • cmiles8 1 hour ago
    Nobody wants this.

    Seriously what problem are we solving for here apart from Amazon trying to justify burning a giant pile of cash for OpenAI?

    • paxys 1 hour ago
      > Nobody wants this.

      Sure, but a billion people presumably do want to keep using ChatGPT for free.

      • cmiles8 51 minutes ago
        That plan only works if they manage to drive Google et al out of business, and there’s zero evidence of that happening at this point. There’s no more ad $ coming to the table, just a battle for the same $.

        If anything, things like Google putting really good AI right in search is making OpenAI’s efforts increasingly a hopelessly uphill battle.

    • tsukikage 53 minutes ago
      > Nobody wants this

      "Oh. Well, then stop."

    • iso1631 55 minutes ago
      Nobody wants the kind of advertising we get. If they did it would be optional.

      There used to be optional ads. I used to pay money for adverts -- computer shopper and micromart in the 90s for example. There aren't now.

    • dude250711 1 hour ago
      What problem is Rufus solving? Assistant that cannot do shit.
      • cmiles8 53 minutes ago
        It’s allowing Andy Jassy to have something to tell investors to fend off criticism that Amazon’s internal AI efforts fell way behind the market on his watch. That’s the primary “problem” it solves for Amazon.

        Other than that? Yes it’s total dog$hit.

  • ryandvm 1 hour ago
    Did anybody think this wasn't going to happen?

    They weren't going to burn a couple trillion dollars of capital and lose money on every API call just so you could ask it to tell you why your cat brings you dead mice.

    They're going to pump this shit so full of advertising it's not going to be funny. And worse, it's going to be incredibly subtle and insidious. You're not even going to realize the responses are guiding you into certain purchases. Just gentle, reassuring advice that you should be buying shit.

    This future sucks.

    • expedition32 1 hour ago
      So now if you ask ChatGPT about what electric shaver to buy the answer will be sponsored? How nice.
      • radiorental 43 minutes ago
        I'd go darker than that. Think about how chatgpt is trying to position itself as a provider of medical advise.

        Its easy to see how it will gently tune it's response from symptom to solution.

        Cue rapid narrators voice "Chatgpt may cause death, seek real medical advice before buying what chatgpt recommends"

      • crisnoble 26 minutes ago
        This is why normal people saying they are using ChatGPT to "research" which X to buy makes me so sad. Even if it is not a sponsored answer (yet) it is using data it found on random websites that it trusts are telling the truth. It is the dumbest game of telephone where the start of the chain is made up marking mumbo jumbo or straight fake, and each successive layer somehow speaks with more confidence and the end user thinks that because these LLMs have "access to all data from all time" that it means their answer will be correct.
  • sensanaty 28 minutes ago
    How epic, we supposedly have AGI if the marketing is to be believed, and what do these clever folks decide to do with their new omnipotent computer God that "solves coding" as one of the Anthropic drones so aptly said? More fucking advertisements. What a bright future we have ahead of us.
  • throwitaway222 1 hour ago
    You would think Amazon would back off from being a "pilot" for a while.
    • radiorental 48 minutes ago
      too soon.

      I'll be honest though, when I first read the headline I was trying to reconcile that with the crash. Took me a moment.

  • spottedmarley 1 hour ago
    Boy, they just keep adding bigger and better reasons to never use ChatGPT. Good for them.
  • 0xDEADBEEFCAFE 1 hour ago
    Forget Amazon, ultimately this is going to dramatically alter consumer choice on a manufacturer level and OEMs won't be able to optimise their way around it.

    Users might not even notice - Will they prompt around it e.g., "Didn't Dyson used to make a hair dryer that was well reviewed?" if it isn't even recommended to them?

    • ksenzee 1 hour ago
      I regret to inform you that the equivalent has been around for some time already. They're calling it "GEO," for Generative Engine Optimization.
      • 0xDEADBEEFCAFE 1 hour ago
        Right, but model providers will do a much better job of policing this than G ever did/could. I'm assuming they're 1) aware of its pollution and 2) are currently ignoring it for <reasons>.
    • general_reveal 1 hour ago
      There is no such thing as SEO. Anyways. People will pay to have their shit pushed on ChatGPT , just like all other ads.

      You know, the path Christ walked down to his cruxifixction is actually littered with storefronts and merchants and ads today, hah. There’s no beating this human sin, it’s biblically fucked up. It’s the number one faith and we couldn’t even keep ads away from a Holy place.

      Jesus Christ, lord have mercy. We are fallen , through and through, during your time and even in our time today. And in fact, we have been fallen since the beginning of time even, as the WORD says. Thank you for your sacrifice, because I am at aghast on how else we could possible even nibble away at the grandness of human sin.

  • mc32 2 hours ago
    What a garden path of a sentence!

    I’m not surprised by this, unfortunately. One can hope that it does not materially affect (bias) output.

    • nemomarx 1 hour ago
      If it doesn't bias output how much would they pay for the ads? It seems like ads that also bias the output would be way more valuable.