I literally created a new account, pressed submit on the credit card dialog, the purchase goes through and i get logged out. I try to log in, and it says I'm banned. I check my mail box and I see an email with an invoice and another that I'm in violation of the ToS, submitted within the same minute LOL.
We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card.
(BTW: you will be charged even if they ban you)
First reply:
> Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
The achievements of thousands of of agents vibe coding in parallel. Marvellous, simply marvellous. And the news fearmonger how AI will replace jobs. Lol
I'm considering starting my own new thread about this, but I can't even unsubscribe or use my account without doing a Persona ID check -- something I absolutely refuse to do but have no way to opt out of.
There's so much model distillation and token reselling going on, I imagine they've enabled a lot of automated checks to keep bots out. Depending on where you are and who you bank with, you might struggle to get any kind of access.
anthropic really needs to just make a great, personalized customer support experience where you get a couple dollars worth of opus credits that has some authority and ability to help with your issue.
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
Nope, I have an enterprise account that I use heavily during my day job.
I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?
It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..
The only other explanation I have is that I was trying to connect Zed with Claude, so that redirected me to the Claude site, I registered an account and it said it needed a pro license, so I plugged in my CC details and off it went.
Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.
Anthropic has always had a wide variety of customer-disdain issues. When will people get it through their heads that Anthropic was meant to be a product for large enterprises, certainly not for individuals.
I’ve heard that using a VPN might cause in a ban. Considering they probably use an LLM to determine if you're a bot or something, you got unlucky with a possibly Haiku 4.5 hallucination ¯\_(ツ)_/¯
Lol, wtf. I'm guessing some jurisdictions would consider that theft.
First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
Enough chargebacks will threaten their merchant account
Anthropic dogfoods their own product, and, unfortunately, this is what their product produces sometimes.
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?
It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..
Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.
anthropic does not let you use their service if you are physically located in china
however, anthropic does not actually ban chinese people.
so, you can still use it provided you make your request from a 'democracee' country